After finalizing your reservation on Ski Republic, you will be invited to share your opinion on the merchant site, and once your ski rental is used, you will be invited to provide feedback on your in-store experience. How does it work? Why is it important? Ski Republic gives you the opportunity to express yourself and explains the importance of your feedback here!

 

 

Why give your opinion?

We greatly appreciate your feedback as it helps us improve our services! Whether it's an evaluation of the Ski Republic website or one of our ski stores, every shared experience is valuable, whether positive or negative.

Based on experience sharing, collecting reviews is essential to advise future vacationers in finding the right store for their sporting activities.

No one knows our products and services better than you. Your feedback provides authentic details that enrich our community. Share your ski rental experience with everyone!

 

 

Merchant Reviews

How can I be sure these reviews are real?

Rest assured, the evaluations are collected by an independent third party, Avis Garantis, compliant with the AFNOR standard regarding the collection of reviews. This standard ensures that:

  • Reviews come from customers who have completed a rental on our website.
  • No selection is made among customers: everyone receives an email inviting them to review their purchase experience.
  • Collected reviews are not modified or deleted, except those containing inappropriate, abusive, or illegal content, which may be removed.
  • Every review, positive or negative, is made public.

How to leave a review?

Only actual customers of Ski Republic are allowed to leave a review on our platforms. After confirming your reservation, you will receive an email invitation within the following 10 days to rate your online ordering experience with a rating and a comment.

Why don't I see my review online?

Please note that we need time to review all reviews, so don't worry if your review doesn't appear online immediately! All reviews are subject to reading and moderation to ensure their compliance with our website's guidelines.

Why is my review rejected?

Your review does not meet the publication criteria established on our site. Abusive or unclear content cannot be published. For merchant reviews, mentions of competitors or prices are not accepted. Reviews should only concern your online experience with Ski Republic.

However, you will be informed by email and have the opportunity to submit a new review.

I found other Ski Republic merchant reviews online, can I trust them?

Other organizations (Trustpilot, Pagesjaunes, ...) may collect reviews on merchant sites such as Ski Republic.

We monitor and respond to these reviews as soon as we are informed. However, we do not validate any particular rating or even an overall average indicated by these organizations. We cannot verify the existence of the associated ski rental and, therefore, the reliability of the review.

 

 

In-store Experience Reviews

How can I be sure these reviews are real?

Just like for merchant reviews, product reviews are collected by an independent third party, GTRsuite or Google My Business, compliant with the AFNOR standard regarding the collection of reviews. This standard ensures that:

  • Reviews come from customers who have actually completed a rental in-store at Ski Republic.
  • No selection is made among customers: everyone receives a card inviting them to review the product (while supplies last).
  • Collected reviews are not modified or deleted, except those containing inappropriate, abusive, or illegal content, which may be removed.
  • Every review, positive or negative, is made public.

How to leave a review?

Only actual customers are allowed to leave a review on our platforms. At the end of your reservation, the store team will provide you with a business card to rate your experience with a rating and a comment. Note that the review posted is associated with the store page, it is not global to the Ski Republic brand.

Why don't I see my review online?

Please note that we need time to review all reviews, so don't worry if your review doesn't appear online immediately! All reviews are subject to reading and moderation to ensure their compliance with our website's guidelines.

Why is my review rejected?

Your review does not meet the publication criteria established on our site. Abusive or unclear content cannot be published. Please note that a review of the in-store experience should focus on its characteristics and proper conduct. Therefore, reviews concerning the online experience before the stay will not be taken into account.

I found other Ski Republic experience reviews online, can I trust them?

Other organizations (Trustpilot, Pagesjaunes, ...) may collect reviews on ski stores such as Ski Republic stores.

We monitor and respond to these reviews as soon as we are informed. However, we do not validate any particular rating or even an overall average indicated by these organizations. We cannot verify the existence of the associated ski rental and, therefore, the reliability of the review.

 

 

I have a question!

Feel free to ask us your questions, whether they are personal or about a product, and we will respond as soon as possible.

We recommend contacting our Customer Service for these questions, as it offers several advantages:

  • You will be connected with the most qualified person to answer your question.
  • You save time.
  • You will receive a suitable response to your request.

You can contact our Customer Service directly via our contact form online.