
Frequently Asked Questions :
- What happens if we have made a mistake with our personal details ?
Personal details are only an indication. We will check again on your arrival in our shop. - Can we change our equipment during our holidays ?
You can change the ski model, switch from skis to a snowboard or vice-versa according to what is available.
There is an extra-cost only if you upgrade from sport to performance category. - Does the "2 for 1" offer work in the shop ?
Yes it does but we advise you to book online so that you can get exactly the equipment that fits you and to speed up the collection. - What payment terms do you offer ?
Online : visa and mastercard. Debit cards don't work.
In our shops : credit cards (visa, mastercard) and cash. - Do you rent boots only ?
Online : we don't
In our shops : it is possible subject to availibility. - I wish to rent for 4 days. How should I proceed ?
Our rental durations are limited to 2 days or 1 week.
If you wish to rent for 4 days, you should rent 2 X2 day packs. - How do you choose ski sizes ?
Our shop managers choose ski sizes according to : skier size, age, level, weight, ski category.
If you would like a size in particular, please reply to your booking confirmation. - Helmet, insurance and poles
A helmet, damage insurance and ski poles are included in the rental price.
The insurance doesn't cover loss or robbery.