Frequently Asked Questions :

• What happens if we have made a mistake with our personal details ?
  Personal details are only an indication. We will check again on your arrival in our shop.
• Can we change our equipment during our holidays ?
  You can change the ski model, switch from skis to a snowboard or vice-versa according to what is available.
  There is an extra-cost only if you upgrade from sport to performance category.
• Does the "2 for 1" offer work in the shop ?
  Yes it does but we advise you to book online so that you can get exactly the equipment that fits you and to speed up the collection.
• What payment terms do you offer ?
  Online : visa and mastercard. Debit cards don't work.
  In our shops : credit cards (visa, mastercard) and cash.
• Do you rent boots only ?
  Online : we don't
  In our shops : it is possible subject to availibility.
• I wish to rent for 4 days. How should I proceed ?
  Our rental durations are limited to 2 days or 1 week.
  If you wish to rent for 4 days, you should rent 2 X2 day packs.
• How do you choose ski sizes ?
  Our shop managers choose ski sizes according to : skier size, age, level, weight, ski category.
  If you would like a size in particular, please reply to your booking confirmation.
• Helmet, insurance and poles
  A helmet, damage insurance and ski poles are included in the rental price.
  The insurance doesn't cover loss or robbery.